Has my order been dispatched yet?
Once your order is set out from our warehouse you will be sent an email to confirm that it' s on the way.
Please log into your website account and go to My Orders where you will be able to track the progress of your order by clicking on the Tracking reference number.
How can I track my parcel?
When your order is dispatched we will send you a dispatch email to confirm that it's on its way to you. Please log into your online account and view your Order History, this will have a link for you to track your parcel - click the link to be directed to the courier's website.
If your order has been sent to you using a trackable service, you can follow its journey to you.
For any Standard delivery parcels dispatched by Normal post it may take 48-72 hours before the first scan/tracking detail is available.
As China Post provide a standard postal service, the tracking information provided on their website will be very limited. It is therefore advisable to track your parcel with the postal service of your country as soon as it has cleared customs.
Express parcels can be tracked on the DHL/Fedex website throughout the delivery process and they will provide daily updates and a proof of delivery.
My order hasn't arrived -What can I do?
We are sorry if your order is taking longer than expected to arrive
Your estimated delivery date will have been displayed during the checkout when you placed your order - please allow until this date for your order to arrive.
All parcels sent with our couriers can be easily tracked on the courier's website. Your tracking link will be able to provide the latest updates on our order. You can access this link in 'My Orders1 once you have signed in to your online account
If there has been a delay, there should be a clear indication where the parcel is and potentially the cause of the delay.
The logistics are affected by many elements,so the parcel will exsist the delay,like the air route decrease,the carrier or transfer station lack of staff in this disease situation.
If your parcel has not arrived within the estimated delivery time then please contact our
Customer Service team at custom serservice email@example.com
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