Payment Failed

Why did my credit card payment fail?

1. The credit balance may be insufficient;

2. For this payment, you need to contact the issuing bank for authorization;

3. For risk transactions, it is recommended to replace other bank cards or credit cards for payment;

4. Repeated transactions lead to payment failure;

Why is my payment successful and deducted, but the order status is not displayed?

Usually the order cannot be modified in time due to the banking system needs to be processed. If such a problem occurs, please wait patiently for 3 to 5 minutes. If the status is still not modified, please contact customer service at any time to provide a screenshot of the debit bill and we will process it immediately .

Do payments go through a security check?

All orders are subject to validation and authorization by both us and the card issuer. This security check has been put in place due to anti credit card fraud procedures.